The Port Augusta Youth Centre (PAYC) has gained its Australian Service Excellence Standards (ASES) accreditation in an effort to improve management quality and service delivery.
ASES is the quality framework owned by the Department for Communities and Social Inclusion (DCSI), enabling organisations to effectively manage resources, gain better understanding of customer needs and improve accountability and reporting.
Gaining the accreditation was no easy feat for PAYC, with the arduous seven-step process involving tasks such as registration, developing a quality action plan and completing an external assessment and report.
PAYC Manager David Hickman said the ASES certificate gives the centre a “much better overall structure in management”.
“In the long term, it’s a continuous improvement program that will help us provide a much better service to our clients,” he said.
“It will provide opportunities to be able to respond to any complaints or issues that may arise.”
PAYC staff worked long hours, including several weekend sessions, to complete modules and assessment tasks in a bid to gain recognition from the DCSI.
Mr Hickman said the process took over 18 months to complete.
“There’s been a number of past and present employees involved in this in the last couple of years,” he said.
“We’re extremely happy. It was a tremendous workload for those that have been heavily involved.”
PAYC Project Manager Corina Jenkins said the multicultural centre welcomes youth of all backgrounds.
“We went through this hard work to get this accreditation to say that we are a safe environment for everyone,” she said.
“We want parents to know it’s a safe place for children to come to, and hopefully the kids will see that we’re here for them.”
The Port Augusta Youth Centre, located on Hobby Avenue, coordinates recreational, sporting and educational programs for young people. PAYC also offers after school drop-in activities, as well as drop-in services on Friday and Saturday nights.